FEEL FREE to ask
General
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What are the check-in and check-out times?
Rooms are available from 3:00 PM. If you arrive earlier, feel free to leave your luggage with us. Check-out is at 12:00 PM, but you can book a late check-out at reception to extend your stay by 3 hours for €30.
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Until what time is the reception open?
Reception is open 24/7. If you need anything, call ‘9’ from your room phone.
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Can I cancel my booking?
If you booked directly with us, the cancellation policy depends on the rate you chose, as detailed in your booking confirmation. If you booked through a partner, please contact them for cancellation details.
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What are the contact details for Carlton Beach?
Carlton Beach, Gevers Deynootweg 201, 2586 HZ, The Hague. Phone: +31 (0)70 354 14 14
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Is Carlton Beach accessible during the NATO Summit?
On Tuesday 24 and Wednesday 25 June, the NATO Summit will take place in The Hague. Around the World Forum, strict security measures will be in place and some roads will be closed. But no worries – Carlton Beach remains fully accessible!
Whether you’re stopping by for an active beach day, a business stay, or a relaxing seaside weekend, you’re more than welcome.
Travel smart? Rent a (e-)bike and discover The Hague without detours or delays. Ride past the crowds straight to the city’s best spots – relaxed, quick and sustainable. Contact Beach Body to arrange your rental via 070 354 62 62 or beachbody@carltonbeach.nl.
So yes, even during the NATO Summit, you’re in the right place at Carlton Beach. Check your navigation or visit the Municipality of The Hague’s website for the latest updates.
You can find the diversion map here.
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What payment methods are accepted?
At reception, we accept debit (contactless), cash, and credit cards.
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Do you offer gift cards?
Absolutely! Request a gift card at reservations@carltonbeach.nl, and we’ll send it by post.
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What is the daily tourist tax per person?
In 2024, the tourist tax is €6,20 per person, per night. Residents of The Hague are exempt; just inform the reception.
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Can I stay if I’m under 18?
Yes, if you provide written permission from your parents and a copy of each minor guest’s passport (if they are staying without an adult).
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What is there to do in the area?
Scheveningen Boulevard is lively with cafes, shops, and attractions like SeaLife, Legoland, and The Pier. Enjoy hours of beach and dune walks, or visit The Hague city center. View our tips here.
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I left something in my room. Can you send it back?
If you left an item in your room, we register it on iLost. You can create an account and claim your item, which we’ll send to you or hold for pickup. Find all items on our iLost page.
Using iLost: Search for your item using the search bar. If it’s listed, click ‘claim item,’ describe it, and we’ll help reunite you with it.
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Are dogs allowed in the hotel and restaurant?
Dogs are no longer permitted in the hotel and restaurant to keep things calm for our guests.
Rooms
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What amenities are included in the rooms?
All rooms feature a balcony with seating, minibar, seating area, coffee and tea facilities, TV, air conditioning, hairdryer, iron and ironing board, and safe.
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Which room types have a bathtub?
All Beach Family and Beach Friends rooms have a bathtub, as do many of the Beach Comfort rooms (though not all). If you prefer a bathtub, let us know during booking, and we’ll do our best to accommodate.
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Which rooms have a sea view?
The sea-facing rooms are: Beach Balcony Front Sea, Beach Comfort Front Sea, Beach Superior Front Sea, Beach Family Front Sea, and Beach Friends Front Sea.
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How many people can stay in each room type?
We offer rooms for 1 to 6 people. You’ll find the exact capacity for each room on our website under each room description.
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Can extra beds be added to the room?
Yes, it’s possible to add an extra bed to some of our rooms. If you’re interested, contact us to discuss the options.
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Can we request connecting rooms?
We do not have connecting rooms, but we’ll do our best to book rooms close together for your group. Please request this when booking.
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Are there baby cots available?
Yes, we can add a baby cot to your room free of charge. Just let us know when you book, and we’ll have it ready!
Parking and bikes
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Is there parking available at the hotel?
Our private car park will be available again from 7 June. We recommend booking a spot in advance. Our standard rate is €25 per 24 hours or €3.40 per hour. In the low season, adjusted rates apply. For the latest updates, check our contact page. If our car park is full, we’ll direct you to the Interparking Boulevard Garage or Zwarte Pad car park.
Please note: If you choose street parking, follow the signage for parking information. Rates and durations vary by season.
TIP! You can also book a parking space in advance at Interparking Boulevard Garage. Check their website for more information.
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Are there electric car charging points?
Currently, we do not offer on-site charging stations. However, there are charging points available at the nearby Interparking Boulevard.
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Is the hotel accessible by public transport?
Carlton Beach is easy to reach by public transport. Right next to the hotel is the "Zwarte Pad" stop, which is the final stop for buses 21 and 22. Additionally, trams 1 and 9 stop nearby.
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Can I rent a bicycle or e-bike at the hotel?
Yes, you can rent both bicycles and e-bikes from our Health Center. We also offer child seats and children's bicycles (subject to availability). To reserve, contact the Health Center at healthcenter@carltonbeach.nl or +31 (0)70 354 62 62.
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Does the hotel have a (covered) bike storage area?
The hotel has a bike storage area located next to the hotel’s parking lot. The bike storage is not covered and not secured.
Beach Body
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Is Beach Body open to hotel guests?
Yes, Beach Body is available for hotel guests. Facilities include a heated pool, sauna, fitness center, and steam room. Access to the pool and fitness center is free for guests, while sauna access is available for a small additional fee.
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What are Beach Body's opening hours?
Beach Body is open:
Monday to Sunday: 8:00 AM - 9:00 PM
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Do you need to book in advance to go to Beach Body?
No, that is not necessary. You can walk in at your preferred time during opening hours.
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Is swimwear allowed in the saunas?
Bathing suits are not allowed in all indoor saunas. In the outdoor sauna it is. We ask you to always bring a towel. If you do not have one, it can be rented at the counter for €2. A bathrobe can also be hired from the counter for €4. This is a one-off payment, the towel and bathrobe may be taken back to the room after use for subsequent use.
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What is the temperature of the pool water?
The pool water has a temperature of 31 degrees.